Last updated: November 8, 2026
We want you to be happy with your lift. If it is not right for you, you can return eligible items within 30 days of delivery.
| Return window | 30 days from the date of delivery |
|---|---|
| Restocking fee | None |
| Return shipping cost | Paid by the customer for change-of-mind returns. Free (paid by LiftBay) if the item arrived damaged, is defective or is not what you ordered. |
| Refund method | To your original payment method |
| Refund timing | Issued within 7 business days after we receive and inspect the return |
| Exchanges | Available — see "Exchanges" below |
| Return area | Returns are accepted from addresses in the 48 contiguous United States |
Which items can be returned
To be eligible for a change-of-mind return, the item must be:
- returned within 30 days of delivery;
- unused, not installed and not bolted to the floor;
- in the same condition you received it, in its original packaging, with all parts, hardware, adapters and manuals.
Items that have been installed, used, modified or damaged after delivery cannot be returned for change of mind. This does not affect your rights for items that arrive damaged or are defective (see below).
How to return an item
- Contact us within 30 days of delivery with your order number and the reason for the return.
- Receive your Return Authorization (RA) number and return instructions, usually within 1–2 business days. Please do not ship a return without an RA number, so that we can identify and process it.
- Pack the item securely in its original crates or on a pallet, with all parts included.
- Ship it to the return address we provide. For change-of-mind returns you may use your own freight carrier, or we can arrange a freight pickup and deduct the quoted freight cost from your refund. We will tell you that cost in writing before you agree to it.
Refunds
Once your return arrives, we inspect it within 3 business days and email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 7 business days of inspection. Depending on your bank or card issuer, it may take a further 5–10 business days for the refund to appear on your statement.
For change-of-mind returns, you receive a full refund of the price paid for the item. Because shipping to you is free, there is no outbound shipping charge to deduct.
Damaged, defective or incorrect items
If your lift arrives damaged, is defective, or is not the item you ordered, contact us within 48 hours of delivery for shipping damage, or within 30 days of delivery for a defect or wrong item. Please include your order number and photos. We will, at your choice:
- send replacement parts or a replacement lift at no charge, or
- arrange a free return pickup and give you a full refund.
You will not pay any return shipping cost in these cases. See our Shipping Policy for how to inspect a freight delivery.
Exchanges
If you would like a different lift, contact us. We will process a return for the original item under this policy and help you place an order for the new one. If the new lift costs more or less, you pay or are refunded the difference.
Warranty claims
After the 30-day return window, problems with a lift are handled under the manufacturer's warranty. The warranty terms and length are set by each manufacturer and are included with the product. Contact us with your order number and a description and photos of the problem, and we will help you start the claim with the manufacturer and follow up on it.
Order cancellations
You can cancel your order for a full refund at any time before it ships. Contact us as soon as possible with your order number.
Questions
For any return or refund question, contact our customer support team at info@lift-bay.com or (840) 207-0954 with your order number.